DELIVERY

When will I receive my order

Orders are typically processed within 3–7 days before being shipped.

Delivery times vary depending on your location,

estimated shipping times are as follows:

Please note these are estimates,

actual delivery times may vary.

Where will my order ship from?

We work with a global fulfilment company, so your order will ship from the

closest facility to you.

Will I be charged customs fees?

International orders may incur customs fees or taxes,

determined by your local customs office.

Please check with them for details.

What if my order hasn’t arrived?

Before contacting us, please:

Verify your shipping address in the confirmation email.

Check with your local post office.

Ask neighbours if the courier left the package with them.

If you still can’t find it,

email us at mrcruz@sportsmilitia.london with your order number

And we’ll get to the btm of it.

ORDERS

How are your products made?

We work with a print-on-demand drop shipper.

They have locations worldwide, so

depending on

where you are,

your orders are fulfilled at a  facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email

when your order ships out.

If you have any questions aboutyour tracking or shipment,

drop us a line at

mrcruz@sportsmilitia.london

I received a wrong/damaged product?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you

quickly, please email us at [insert your support email here] within a weeks' time with photos of the

damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order,

please let us know by contacting us at mrcruz@sportsmilitia.london

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items.

If any of these apply, please contact us at

mrcruz@sportsmilitia.london

with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item?

At this time, we don't offer exchanges.

If you’re unsure which size would fit better,

check out our sizing guide

we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled.

If that’s the case, please let us know at

mrcruz@sportsmilitia.london within a week after receiving your order.  Please Include you order number and

photos of the mislabeled item, and we’ll send you a new one,  or issue a refund!

What happens to my information?